"Extending IT service management capabilities further than technology services to deal with small business-centric use situations; managing service need and supply by way of a popular System, portal, and service catalog; and speeding up innovation and workflow automation by PaaS/reduced-code progress tooling." - Charles Betz, Forrester Standardization permits the less https://enterprise-service-manage41592.blogdigy.com/the-enterprise-service-management-esm-diaries-49776845